Problem: I’m receiving file transfer error messages If you use a longer cable and experience problems with detection, transfer rates or disconnection, use the original cable included with your hard drive. However, Seagate recommends using the cable shipped with your hard drive for the best results. Q: Can I use my hard drive with a longer cable?Ī: Yes, provided it is certified according to USB standards. Problem: The provided USB cables are too short Please note that USB 2.0 hubs limit your hard drive’s transfer rates to USB 2.0 speeds. In such a case, consider trying a powered USB hub that includes a power cable. Some USB hubs are less than efficient with power management, which can be problematic for connected devices. If you use a hub and encounter detection problems, slower than normal transfer rates, random disconnection from your computer or other unusual issues, try connecting the hard drive directly to the computer’s USB port.
Q: Can I use my hard drive with a USB hub?Ī: Yes, the hard drive can be connected to a USB hub. Problem: I must use a USB hub for my USB devices Q: Are there other USB devices connected to the same port or hub?Ī: Disconnect other USB devices and see if the hard drive’s performance improves. Otherwise, the device operates at slower USB transfer rates. Seagate Backup Plus performance will improve when it is connected to a USB 3.1 port or a SuperSpeed USB 3.0 port. Q: Is the hard drive connected to a Hi-Speed USB 2.0 port on your computer or hub?Ī: If your hard drive is connected to a Hi-Speed 2.0 port or hub, the inferior performance is normal. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Q: Are both ends of the USB cable firmly attached?Ī: Review troubleshooting tips for cable connections below: For additional support resources, go to Seagate customer support. For help setting up and using your Seagate hard drive, review the frequently asked questions below.
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